PRIVACY POLICY
Effective Date: 01/11/2024
At Back Luggage Company, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, use our services, or make a purchase from us. By accessing or using our website, you agree to the terms outlined in this policy.
1. Information We Collect
a. Information You Provide Directly:
We may collect personal information that you provide to us, including:
Contact Information: Name, email address, mailing address, and phone number.
Payment Information: Credit card information and billing details when you make a purchase.
Account Information: Username, password, and other registration details if you create an account on our site.
Communication Data: Any communications you send to us, including feedback, customer support inquiries, and survey responses.
b. Information Collected Automatically:
When you visit our website, we automatically collect certain information about your device and browsing activities, such as:
Device Information: IP address, browser type, device type, operating system, and other technical information.
Usage Data: Pages you visit, the time and date of your visit, the time spent on each page, and other usage statistics.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and personalize content.
c. Information from Third Parties:
We may receive information from third-party sources, such as social media networks or payment providers, to enhance our records or improve our service to you.
2. How We Use Your Information
We use the information we collect to:
Process and fulfill orders, manage payments, and provide customer support.
Communicate with you regarding products, promotions, and offers that may interest you.
Improve our website, products, and services through analytics and user feedback.
Maintain security, prevent fraud, and enforce our website policies.
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3. Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties to provide essential services, including:
Service Providers: For payment processing, shipping, marketing, and analytics.
Business Partners: In connection with joint marketing or promotional activities.
Legal Requirements: If required by law or to protect the rights, property, or safety of Back LC LTD or others.
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4. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
Access and Correction: Request access to or correction of your personal information.
Deletion: Request deletion of your information, subject to certain legal exceptions.
Opt-Out: Opt-out of marketing communications or certain data collection practices.
Data Portability: Request a copy of your information in a structured, commonly used format.
To exercise these rights, please contact us at backlc.ltd. We may ask you to verify your identity before responding to your request.
5. Security Measures
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
7. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of any such information, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your information.
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9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
BACK LC LTD
Email: backlc.ltd@gmail.com
Phone: +254712991593