Warranty Policy
Effective Date: 01/11/2024
Thank you for choosing Back Luggage Company. We stand behind the quality of our products and are committed to ensuring your satisfaction. Please read our warranty policy below to understand the terms and coverage.
1. Warranty Coverage
BACK LC LTD offers a warranty on select products for one year from the date of purchase. This warranty covers defects in materials and workmanship under normal use.
What Is Covered:
Manufacturing defects in materials or craftsmanship
Faulty zippers, seams, or hardware
What Is Not Covered:
Damage caused by misuse, neglect, or accidental damage
Wear and tear from regular use
Modifications, alterations, or repairs by unauthorized persons
Damage from exposure to harsh environments (e.g., chemicals, extreme heat)
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2. Eligibility Requirements
To qualify for warranty coverage, please ensure the following:
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You have proof of purchase, such as a receipt or order confirmation.
The product has not been altered, modified, or repaired by anyone outside Back LC LTD or an authorized repair center.
The warranty period has not expired.
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3. Warranty Claims Process
If you believe your product is eligible for warranty coverage, please follow these steps:
Contact Customer Support: Reach out to us at backlc.ltd@gmail.com or +254712991593 with a detailed description of the issue, along with photos if possible.
Submit Proof of Purchase: Attach your proof of purchase (receipt, invoice, or order confirmation) with your claim request.
Approval and Next Steps: Our team will review your claim and notify you of the approval status. If approved, we will provide instructions for returning the product for repair or replacement.
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4. Repair or Replacement
Once your warranty claim is approved, we will, at our discretion:
Repair the item at no cost
Replace the item with a new or refurbished product of equal value
Offer a partial refund or store credit if the product cannot be repaired or replaced
Please Note: Replacement items are covered for the remainder of the original warranty period. Shipping fees for returning items may apply unless otherwise specified by our team.
5. Limitations and Liability
This warranty is exclusive and is in lieu of any other warranty, whether express, implied, or statutory, including any warranty of merchantability or fitness for a particular purpose. In no event shall Back LC LTD be liable for incidental or consequential damages.
6. Contact Us
For any questions about our warranty policy or assistance with a warranty claim, please contact:
BACK LC LTD
Email: backlc.ltd@gmail.com
Phone: +254712991593
Thank you for choosing Back LC LTD. We are committed to quality and look forward to helping you with any warranty-related concerns.